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Delivery & Returns Information
Despatch:
Once you have received our confirmation e-mail of the goods
you have purchased, we aim to dispatch your order within
a week. Please allow ten working days for your order to
reach you & up to fourteen days for the rest of Europe.
If an item is made to order this will
be indicated by the product description.
At busy times we may provide an updated
estimate of current dispatching times on our website and
when you order.
Please be aware however that, all dispatch
times we give are estimates and that whilst we use every
endeavor to meet them, they may on occasion be exceeded.
If we cannot keep within a dispatch time estimate we will
inform you by e-mail.
Please note that the following may affect
when you will receive your order:
- Your order will not be dispatched until we receive full
payment. Our dispatch time estimate will run from when full
payment is received.
- all orders must be signed for by an adult over the age
of 18yrs on delivery.
The risk of loss or damage to the products
will pass to you after we have delivered your order or have
first attempted to deliver your order to you. We retain
proof of posting at all times.
If an order is returned to us without
being collected, we will offer you the opportunity of re-delivery
at a further postal charge to you. If you decide you do
not wish your order to be re-delivered and request a refund
we will charge a £10.00 administration fee.
Returns Policy:
We hope you will love our products. However if, for any
reason, you are unhappy with your order, or just change
your mind, here is what you do:
- You can return our products to us if you tell us you no
longer want them within seven days after receiving your
order. You will then receive a full refund. Unfortunately
if you notify us after this period you will not be able
to be refunded unless the products are faulty.
- You have a legal duty to take care of products you are
returning. Please ensure that the products are returned
to us undamaged and unused.
Please send your returns with their original
packaging to:
Nila Rubia Ltd
5 Turner Dumbrell Workshops
Dumbrells Court Road
Ditchling
East Sussex
BN6 8GT
Please note that you will not be refunded
for any gift-wrapping service we have already carried out.
Faulty products:
In the unlikely event you receive a faulty product you have
the right to return it to us within a reasonable period
of time. Please note that if, after inspection, it is found
that the product supplied by us is not faulty or defective
or that any fault was caused by your error, then we reserve
the right to re-charge you for the original order (if you
have previously been refunded) and to recover from you any
additional costs that we have reasonably incurred.
Please note we do not accept liability
for any faults that arise from:
- your failure to fit or use the product supplied in accordance
with the maker's instructions
- modifications you have made to the product
- your misuse of the product
For your protection we recommend that
you use a recorded or insured delivery service when returning
products to us. You can obtain a free certificate of posting
from the post office on all products sent by the Royal Mail.
Products sent to you in error:
If a product is sent to you in error, please contact us
straightaway to arrange return and replacement. Please make
the original product available for collection by us in its
original packaging, undamaged and unused within [14] days
of notifying us of the mistake. If you fail to do so then
we reserve the right to charge you for that product on your
original payment card.
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